Every tool, its required workflow, and the KPI it feeds.
Grouped by business area so the right person opens the right tool — and every tool rolls a metric up into one tracking picture, from intern to CxO. Each tool runs in your browser; no GVS server holds your data.
The KPIs below are the metrics each tool is designed to track — a measurement framework, not published results. No performance figures, benchmarks or targets are claimed here. Your own numbers appear only once you use the tools.
Recruitment & Talent
Hiring · Competency · Engagementthe Platform's hiring module Live
- Raise the requisition and define the role scorecard.
- Screen and shortlist candidates against the scorecard.
- Run structured interviews; capture evidence per competency.
- Score, calibrate across panellists, and rank.
- Issue offer; record acceptance or decline with reason.
- Close the loop — feed joiners into onboarding and LCD.
- Time-to-hire — requisition to accepted offer
- Offer acceptance ratio
- Offer-to-join ratio — drop-off after acceptance
- Screening-to-interview conversion
- Panel scoring consistency
- Define the competency framework per role.
- Assess current competency; record the gap.
- Assign courses and certification pathways.
- Track completion and certification outcomes.
- Re-assess; confirm the gap closed or escalate.
- Certification completion %
- Competency coverage vs role framework
- Open competency gaps and ageing
- Training hours per employee
- Onboard the employee against a 5-phase journey.
- Schedule training and track attendance.
- Run engagement and feedback checkpoints.
- Review performance; log rewards and recognition.
- Flag flight risk; record exit reason where it applies.
- Attrition % and trend
- Employee engagement index
- Training hours delivered
- Onboarding time-to-productivity
Delivery & Deliverables
On-time delivery · Milestones · BacklogGVS PMS Live
- Define programme scope, milestones and owners.
- Baseline the plan and commitment dates.
- Log risks, assumptions, issues and dependencies.
- Review RAID on cadence; drive items to closure.
- Apply change control on any baseline movement.
- Report status; close the milestone with evidence.
- On-time delivery %
- Milestone variance vs baseline
- RAID ageing — open items past due
- Commitment accuracy
- Change-request volume
GVS Service Hub Live
- Capture demand and the requirement.
- Qualify, size and prioritise into the backlog.
- Commit to a milestone and assign delivery.
- Pass the quality gate before acceptance.
- Record deliverable acceptance and close.
- Deliverable acceptance %
- Backlog volume and ageing
- Turnaround time — demand to delivery
- SLA adherence %
GVS Daily Task Live
- Log the day's tasks against owners.
- Run the standup; mark blockers.
- Escalate blockers into RAID where needed.
- Close tasks with outcome noted.
- Roll the week up into the OR review.
- Task completion rate
- Blocker count and ageing
- Standup participation
Quality & Testing
Defects · Gates · AutomationGVS QAS Live
- Select the gate categories for the release.
- Work the checklist; attach evidence per item.
- Score readiness — every score traces to an input.
- Review the gate; record go / no-go.
- Re-run after remediation until the gate passes.
- Gate pass % first time
- Open blocker & critical violations
- Rework effort
- Evidence completeness
GVS VVQ Live
- Define test scope and the ATDLC pipeline stage.
- Execute verification; log defects with severity.
- Track fault closure and re-opened defects.
- Run UAT; record pass or fail.
- Qualify at the Q-Gate before release.
- Defect density
- UAT pass rate
- Fault closing time · reopened defects
- Test coverage % · automation coverage
- Defect leakage
Operational & Executive
Cadence · Scorecard · AutomationGVS IAS Office On-device preview
- Run discovery with business and operations leads.
- Collect the organisation data assets; tick intake as they land.
- Set the operating cadence — daily standup, weekly OR, bi-weekly BR.
- Define primary and secondary escalation paths.
- Work the opportunities register; move status on cadence.
- Review RAID and corrective actions to closure.
- Cadence adherence — reviews held vs planned
- Data-asset intake % collected
- Open opportunities by type and ageing
- Escalation count and time to resolve
- Open RAID / CAPA past due
GVS CDO Command Center Live
- Set the role charter and accountability boundaries.
- Map deliverables to owners.
- Define KPI targets per scorecard area.
- Review the scorecard on cadence.
- Act on breaches; log the corrective action.
- Scorecard health across KPI areas
- Deliverables at risk
- KPI breach count and recovery time
GVS Platform Live
- Pick the module for the job.
- Work in-browser; data stays on the device.
- Use glass-box agents — every score traces to an input.
- Export to move data between devices or people.
- Automation coverage %
- Module adoption
- AI-assisted decision ratio
GVS Task Manager Live
- Build the staff directory by department.
- Assign tasks from templates or write custom ones.
- Staff complete tasks with photo + note proof.
- Escalate issues, standalone or linked to a task.
- Review the dashboard for department/staff completion.
- Task completion %
- Overdue task count
- Open issue count
GVS Stock Dashboard Live
- Add SKUs with reorder level and unit price.
- Record stock in/out movements as they happen.
- Watch the low-stock and out-of-stock alerts.
- Export inventory as CSV for reconciliation.
- Stock value by category
- Low/out-of-stock count
- Movement volume
Revenue & Customer
Pipeline · Win rate · CSATGVS CRM Live
- Capture the lead and qualify it.
- Build the opportunity; size and stage it.
- Progress through the pipeline with next actions.
- Record win or loss with the reason.
- Track account health and satisfaction after the win.
- Pipeline conversion % · win rate
- Average deal size · deal velocity
- Revenue inflow vs deliverable outflow
- CSAT / NPS · churn %
Vortex Sales & Delivery Live
- Quote from the price list; adjust per deal.
- Confirm the order and generate a delivery slot.
- Track delivery status against commitment.
- Generate the printable order report.
- Order-to-delivery time
- On-time delivery %
- Average order value
WiseBuddy Preview
- Client requests a consultation slot.
- Confirm booking and capture session context.
- Run the session; log notes and outcomes.
- Schedule the follow-up.
- Booking-to-session conversion
- Session completion rate
Contract, Vendor & Procurement
Compliance · Vendor score · Cycle timeGVS VMS Live
- Raise the sourcing need.
- Shortlist vendors; run the evaluation.
- Move through the 6-stage sourcing pipeline.
- Onboard the vendor with compliance checks.
- Score performance on cadence; act on drops.
- Vendor performance score
- Procurement cycle time
- Onboarding compliance %
CAS Renewal Live
- Register the contract and key dates.
- Map obligations and assurance checkpoints.
- Alert ahead of the renewal window.
- Run the renewal decision — renew, renegotiate, exit.
- Record the outcome and reset the cycle.
- Contract compliance %
- Renewals actioned before expiry
- Obligations missed
Setu eProcurement Live
- Onboard the vendor and record terms.
- Raise a purchase order against a budget line.
- Track approval and delivery status.
- Match the invoice to the PO and receipt.
- Close the cycle; flag exceptions for review.
- PO cycle time
- Invoice match rate
- Vendor onboarding time
Records & Security
Encryption · Expiry · RecoveryIAS Vault Live
- Create the vault; set the master credential.
- Add secrets and documents — encrypted on device.
- Unlock with WebAuthn where supported.
- Export an encrypted backup on a schedule.
- Encryption coverage of stored records
- Backup recency
IAS Asset Live
- Register the asset, ID or policy.
- Record expiry and renewal dates.
- Act on expiry alerts before the deadline.
- Update the record after renewal.
- Items expiring in the next window
- Lapsed records
- Renewal actioned on time %
Email Validator Live
- Connect Gmail, or paste a single email's raw headers and body.
- Select messages — individually or Select all — and click Validate.
- Review the glass-box score: Authenticated, To be Ignored, or To be Deleted.
- Confirm the summary and apply — moves to Spam or Trash via the Gmail API.
- Messages validated per cycle
- Risk score distribution — Authenticated / Ignored / Deleted
- False-positive rate — reviewer overrides at the confirm step
KPI roll-up — one tracking picture
Which tool feeds which board metric| KPI domain | Fed by | Representative metrics | Layer |
|---|---|---|---|
| Business & Revenue | CRM · CAS Renewal | Revenue inflow vs outflow, win rate, deal size, contract compliance | Strategic |
| Customer | CRM · Service Hub | CSAT, NPS, churn %, resolution time | Strategic |
| Quality & Defects | QAS · VVQ | Defect density, UAT pass rate, gate pass %, fault closing time | Tactical |
| Operational efficiency | Service Hub · Daily Task · IAS Office | SLA adherence, backlog ageing, task completion, cadence adherence | Operational |
| Delivery & Projects | PMS · Service Hub | On-time delivery %, milestone variance, commitment accuracy | Tactical |
| Procurement & Vendor | VMS · CAS Renewal | Vendor score, procurement cycle time, compliance % | Tactical |
| Automation & Tech debt | Platform · VVQ | Automation coverage %, script reuse, tech-debt backlog | Strategic |
| Governance & Risk | PMS · IAS Office · CDO Command Center | Open RAID past due, escalation count, audit closure, scorecard health | Strategic |
| Records & Compliance | IAS Vault · IAS Asset | Encryption coverage, lapsed records, renewals on time | Operational |
